Returns
Christmas Returns
Any items purchased from 11th November to 14th December can be returned up to 14th January 2025. All items must be returned in their original condition, unworn and with the tickets still attached.
For any purchases made after 14th December our normal refund policy will apply.
Returns Policy
The Hat Company offers a 30 days returns policy if you change your mind about any of your items(s).
How To Send Your Item(s) Back
To return your items please post them back to us along with a copy of your packing note OR order number. Our address is:
The Hat Company, Unit 15 Arlington Court, Silverdale Enterprise Park, Newcastle under Lyme, ST5 6SS
ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNWORN AND WITH THE TICKETS STILL ATTACHED.
The goods are your responsibility until they reach us as is the cost of return postage back to us, so please make sure it’s packed up properly and can’t get damaged on the way. We recommend that you send your items(s) back to us using a trackable postal service. We cannot refund on items posted but not received and proof of postage is not a valid proof of delivery. Items must be received by us within the 30 days. The Hat Company reserves the right to deduct up to 100% of your refund amount if the item(s) returned are used, damaged, not in their original condition or returned after the 30 day period.
Are Returns Free?
You are responsible for the return postage costs (excluding faulty items). You can opt to send the item(s) back with a courier of your choice, but we recommend using a fully trackable service.
Can You Provide Me With A Postage Label?
Yes - we can provide you with a Royal Mail Returns label to print at home. The cost of the label is £3.99 which will be deducted from your refund. This is a fully tracked service which insures your parcel for any loss or damage in transit.
To request a label please open a returns request here: RETURNS REQUEST
Do I Have To Use Your Returns Label?
No. You can send your item(s) back to us using any courier and arrange this yourself.
When Will I Receive My Refund?
We endeavour to process refunds within 2-3 days of receiving your item(s) back. Please allow longer during holidays and busy periods, such as Christmas and Bank Holidays.
Will I be refunded for any postage charges?
We offer free UK standard delivery on all orders, if you opted for faster shipping or are outside of the UK these postage costs are non refundable (excluding faulty items).
What if I don't return everything I ordered?
You can return some or all of your order and your refund will reflect the items returned to us. If you opted for the ‘Buy Together SAVE’ offer and purchased a second product at a discounted price and return the full priced item, your refund will be adjusted and you will be charged the full cost of the second item which you have kept.
What if I want an exchange?
We are no longer able to offer exchanges - please return your item(s) for a refund and place a new order for the alternative size.
Return to sender?
If a parcel is returned to us as a return to sender for any reason, a £3.99 fee will be deducted from your refund to cover the cost of the postage charged for the return.
My item arrived damaged
If any of your items(s) are faulty please contact us on 01782 291010 or email us info@thehatcompany.com with your order number
