Standard delivery within the UK is free on all orders. We use Royal Mail for most of our parcels, but may use other couriers such as Hermes or DPD during busy times, or for larger parcels.
COVID-19 is still having a large impact on our usual delivery times, please allow a little longer than usual to receive your goods.
We endeavour to process orders received the next working day. We will send you a confirmation e-mail once your order is on its way.
To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS and/or email.
All of our structured hats are sent in boxes, other crushable hats and caps are sent in mail bags and smaller items are sent in padded envelopes.
Due to current postal delays we would expect your parcel to be delivered within 7-10 days of your order being placed. Sometimes, deliveries are being received quicker and other times it can take longer but if you have not received your item within 10 days please email us at firstname.lastname@example.org.
For faster shipping we are now offering Royal Mail First Class Tracked Delivery from £3.99 this on average is taking 1-2 working days.
Please note parcels are shipped Monday to Friday only. Orders placed on Friday, Saturday or Sunday will be shipped on Monday.
We ship worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands. As a result of COVID19 there have been restrictions on goods leaving the UK and reduced cargo transportation. This has resulted in long delays for parcels reaching their end destination. For this reason we are unable to give more accurate delivery dates for orders shipped outside the UK.
All orders are shipped within 1-3 business days of purchase. We typically use Royal Mail for our parcels, but may use other couriers during busy times or if your parcel is for multiple items. We also offer a UPS service for customers in USA.
All International orders will be given a tracking number to see the updates of your delivery status, but please allow up to 25 working days from placing your order for your item(s) to arrive.
IMPORTANT: VAT & CUSTOMS
New rules to receiving goods from outside your own country are now in force, starting January 2021.
Goods sent outside of the UK are subject to additional import costs. These costs consist of Customs duties, import VAT and courier ‘handling fees’. The amount of these fees depend on the value of the parcel, the products ordered and the delivery destination.
Import VAT: Countries which usually charge VAT on goods will have to pay the standard VAT rate on the total value of your order, including shipping. Please note the previous lower value relief was removed in July 2021.
Custom Duties: Duties vary depending on the country of destination. We strongly recommend you contact your Customs and Duties office directly prior to purchase to confirm these costs. Valuation is done by customs. On average most of our goods carry a 2-8% duty charge. This may be higher for some products.
Deliveries made within the EU from the UK are not subject to customs duty when the total value of the goods is lower than £135 (approx. €150) - but this threshold is for customs duty only - VAT will still be applicable.
Valuation is done by customs. On average most of our goods carry a 2-8% duty charge. This may be higher for some products.
Handling Fees are set by the Courier - unless stated at the checkout we use Royal Mail for International Deliveries. Royal Mail will handle your parcel in the UK and pass it to your national postal carrier. Please check their website for more information on fees.
As we sell a wide variety of products, use different carriers and sell to countries all over the world, we cannot advise on these costs. We strongly recommend you contact your Customs and Duties office directly prior to purchase. If you would prefer us to send your parcel via a specific courier, please contact us prior to purchase.
All the above charges are payable upon importation, the courier will contact you to let you know how much you need to pay, and the available payment methods. Once payment has been received, you’ll be able to request delivery of your package or pick it up from your local delivery office or depot.
Customers in the EU may want to consider purchasing through our ebay store - as ebay will collect the VAT at the checkout and handle this for you, rather than charging upon delivery.
Although we take great care with packaging on rare occasions your parcel may get damaged in transit, if you are unhappy with the condition of your parcel when it arrives please contact us directly on 01782 565563 or email us at email@example.com
For all delivery services working days are Monday to Friday only, excluding Bank Holidays.