Refunds And Exchanges

Christmas Returns

Our returns period will be extended to 15th January 2024 for all orders placed on/after 20th November 2023

Returns Policy

The Hat Company offers a 30 days returns policy if you change your mind about any of your items(s). This period starts on the day you receive your item(s).

How To Send Your Item(s) Back

To return your items please post them back to us along with a copy of your packing note OR order number. Our address is:

The Hat Company, Unit 7 Loomer Road, Newcastle under Lyme, ST5 7LB


The goods are your responsibility until they reach us as is the cost of return postage back to us, so please make sure it’s packed up properly and can’t get damaged on the way. We recommend that you send your items(s) back to us using a trackable postal service. We cannot refund on items posted but not received and proof of postage is not a valid proof of delivery.  Items must be received by us within the 30 days. The Hat Company reserves the right to deduct up to 100% of your refund amount if the item(s) returned are used, damaged, not in their original condition or returned after the 30 day period. 

When Will I Receive My Refund?

We endeavour to process refunds within 2-3 days of receiving your item(s) back. Please allow longer during holidays and busy periods, such as Christmas and Bank Holidays. 

Will I Receive A Refund for Postage?

Return postage costs are non-refundable.

Please note if you chose any other shipping method than our standard shipping, i.e. Next Day or International post, these charges will not be refunded.


If your hat doesn’t fit we are happy to exchange your order within 30 days. We recommend you contact us prior to returning your item(s) to see if we have the stock available and have this reserved for you. You can call us on 01782 565563 or email us at

We are only able to offer exchanges on UK orders. For International orders refunds only are available.

Faulty Items

If any of your items(s) are faulty please contact us on 01782 565563 or email us