Refunds And Exchanges

 

Returns Policy

The Hat Company offers a 30 days returns policy if you change your mind about any of your items(s). This period starts on the day you receive your item(s).

How To Send Your Item(s) Back

To return your items please post them back to us along with a copy of your packing note OR order number. Our address is:

The Hat Company, Unit 7 Loomer Road, Newcastle under Lyme, ST5 7LB

ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNWORN AND WITH THE TICKETS STILL ATTACHED.

The goods are your responsibility until they reach us as is the cost of return postage back to us, so please make sure it’s packed up properly and can’t get damaged on the way. We recommend that you send your items(s) back to us using a trackable postal service. We cannot refund on items posted but not received and proof of postage is not a valid proof of delivery.  Items must be received by us within the 30 days. The Hat Company reserves the right to deduct up to 100% of your refund amount if the item(s) returned are used, damaged, not in their original condition or returned after the 30 day period. 

Are Returns Free?

You are responsible for the return postage costs (excluding faulty items). You can opt to send the item(s) back with a courier of your choice, but we recommend using a fully trackable service. 

When Will I Receive My Refund?

We endeavour to process refunds within 2-3 days of receiving your item(s) back. Please allow longer during holidays and busy periods, such as Christmas and Bank Holidays. 

Will I be refunded for any postage charges?

We offer free UK standard delivery on all orders, if you opted for faster shipping or are outside of the UK these postage costs are non refundable (excluding faulty items). 

What if I don't return everything I ordered?

You can return some or all of your order and your refund will reflect the items returned to us. If you opted for the ‘Buy Together SAVE’ offer and purchased a second product at a discounted price and return the full priced item, your refund will be adjusted and you will be charged the full cost of the second item which you have kept

What if I want an exchange?

If your hat doesn’t fit we are happy to exchange your order within 30 days. We recommend you contact us prior to returning your item(s) to see if we have the stock available and have this reserved for you. You can call us on 01782 565563 or email us at info@thehatcompany.com

We are only able to offer exchanges on UK orders. 

My item arrived damaged

If any of your items(s) are faulty please contact us on 01782 565563 or email us info@thehatcompany.com

 

https://the-hat-company-uk.myshopify.com/apps/parcelpanel-returns