We know sometimes you need your purchase as soon as possible and are not always home to accept delivery of your item. We can therefore offer our unique Click and Collect option. Collection can be made at our sister company Jape Accessories in Trentham Gardens, Stoke on Trent. Open Monday to Sunday 10am - 5pm (open until 5.30pm during the summer).
Jape Accessories is located in the Trentham gardens shopping village, for full directions please visit: Jape Accessories Location Map
All orders placed before 3pm Monday to Friday will be available for collection the follwoing working day when the store opens at 10am. Orders placed after 3pm will be available the second working day following the order. Orders placed after 3pm on Friday will be available for collection the following Tuesday.
Once your order has been processed you will receive an email confirming the day and time your collection will be ready.
Please ensure you take your order reference number with you AND proof of ID, without this you will not be able to collect your parcel.
If someone else will be collecting your parcel for you please write their name in the comments section at the checkout. We will not allow parcels to be collected by persons not named on the order.
Free Returns with Click & Collect
Click and collect items may also be returned to Jape Accessories. Please ensure you complete the returns form enlcosed with your order and deliver this to the store. You will receive a returns slip comfirmation and refunds will be processed within 48 hours of return. Please note items returned at the weekend will be refunded by the following Tuesday at the latest. Please note depending on your payment method your bank may take 3-5 working days to display this refund on your statement.