Payments are processed by Paypal - you can opt to pay with a Paypal account or as guest and pay by credit/debit card. The transaction will appear as The Hat Co on your statement.
COVID-19 is impacting on our usual delivery times. We are working with skeleton staff which means it may take a couple of days for us to process your order. We use Royal Mail for all our UK deliveries and are seeing a delay in their usual second class post, which is now taking between 5-7 days on average. We would therefore expect you to receive your item within 7-10 days of your order being placed. Sometimes, orders are being received quicker and other times it can take longer but if you have not received your item within 10 days please email us at firstname.lastname@example.org.
We are now offering Royal Mail First class shipping in the UK from £4.99 - this on average is taking 1-2 working days. Please note we are able to ship parcels Monday to Friday only.
For international orders there are delays both in the UK and in different countries, depending on the impact of COVID-19, we therefore appreciate your patience and on avergae parcels are taking 4-5 weeks. All international orders will receive a tracking number to review the status of your parcel.
We thank you for support and understanding during this time.
Stay safe everyone.