General Terms and Conditions

Welcome to The Hat Company (UK) Ltd. Please read these terms of use carefully before you start to use the site. Use of this website is subject to the following terms and condition.  If you disagree with any part of these terms and conditions please discontinue use of The hat Company.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, whether as a registered user or a visitor to the site. Our terms and conditions, including our privacy policy, govern The Hat Company relationship with you in relation to this website. The term ‘The Hat Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office and place of registration is The Hat Company (UK) Ltd, Unit 4C, Fenton Trade Park, Off Dewsbury Road, Fenton Ind Estate, Fenton, Stoke On Trent, ST4 2TE. Our company registration number is 03910885. The term ‘you’ refers to a user or viewer of The Hat Company. com.

All content of the pages of this website is for your general use and general information only; furthermore it is subject to change without notice. Please see our Privacy Policy for more detail of our cookies policy and privacy when using our website. Neither The Hat Company nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies and errors. We expressly exclude liability for any such inaccuracies and errors, to the fullest extent which is permitted by law. Your use of this website is entirely at your own risk, for which we are not liable. It shall be your own responsibility to ensure that any products, services or information which are available through The Hat Company.com meet your requirements. This website contains material which is owned by or licensed by us or our partners, including, but not limited to, the design, layout, look, appearance and graphics. Reproduction of any of the mentioned material is prohibited in accordance with the copyright notice, which forms part of these terms and conditions. All appropriate credit is given to trade marks reproduced in this website. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the current laws of England, Northern Ireland, Scotland and Wales. The information contained in this website, for general use only, is provided by The Hat Company. We endeavour to keep the information up to date and correct. We make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever, arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, The Hat Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. This website and its content is the copyright of The Hat Company © The Hat Company. 2014. All rights reserved.

Registration

To place orders or use some of the features within The Hat Company.com you will need to register. When you register you are required to provide information about yourself that is accurate in all respects.   If any of your registration information change, please notify us immediately at the following e-mail address info@thehatcompany.com.  We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify The Hat Company immediately of any breach of security or unauthorised use of your account. We will keep your password safe and will only allow password resets once our security requirements have been met.

If you sign up to our newsletter you will receive information on new arrivals and promotions. You may request to stop receiving our updates at any time, simply select the unsubscribe option from any page within the website or contact us at info@thehatcompanycom.

Please refer to our Privacy Policy for information about how we use your data.

Pricing Policy

Prices shown on the Site are in GBP are inclusive of VAT at the applicable rate.  All transactions will be charged in GBP. If you are a customer whose credit/debit card is not denominated in Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.  The price of an item may change at any time during the selling period due to promotions or markdowns.

If you select a shipping destination, where VAT is not applicable then VAT will be removed at checkout.

Orders

In order to make purchases at The Hat Company.com you will be required to provide your correct personal details. This will include but is not limited to: your name, phone number, e-mail address. You will be required to provide valid and correct payment details and you confirm that you are the person referred to in the Billing information provided.

Please refer to our Privacy Policy for information about how we use your data.

When your order has been placed, you will receive an email acknowledging the details of your order. Acceptance of your order will be confirmed once the order has been dispatched.  This will complete the contract between you and The Hat Company, unless in the meantime you have emailed info@thehatcompany.com to cancel the order.

All orders are subject to availability items in your shopping basket or wish list are not reserved and may be purchased by other customers. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock.

Cancelling your Order under the Distance Selling Regulation

You have the right to cancel your order with us provided you give us written notice any time from order placement up to 14 working days from the day after you received you order. Please note you are responsible for the cost of returning the item. Notice of contract cancellation must be given in writing to: Contract Cancellation, The Hat Company (UK) Ltd, Unit 4C, Fenton Trade Park, Off Dewsbury Road, Fenton Ind Estate, Fenton, Stoke On Trent, St4 2TE or by email to: info@thehatcompany.com

Our Cancelled Order address is:

The Hat Company (UK) Ltd

Unit 4C, Fenton Trade Park

Off Dewsbury Road

Fenton

Stoke On Trent

Staffordshire

ST4 2TE

 

All goods will be inspected once received. The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way. Refunds will be issued within 30 days of us receiving your cancellation notice. In the event of a dispute regarding receipt of the cancelled order by us we may request proof of the postage back to us.

Payment

At The Hat Company we accept payment through PayPal (you do not need a PayPal account to do this) PayPal accepts all major credit and debit cards. The Hat Company trades worldwide and you can pay with various currencies. If your chosen payment method is successful, payment will be taken immediately and you will receive confirmation of your order and payment via email. If your chosen method of payment is unsuccessful, you will not be charged and we will notify you of the unauthorised payment via e-mail. Please note that even if a payment is not authorised some card issuers may choose to make the amount appear unavailable for a short period of time.

Gift Vouchers

The Hat Company offers Gift Vouchers online. Gift Vouchers purchased online are sent electronically on the date you specify to the email address given and can only be used online. Gift Vouchers are not redeemable for cash and have no cash value; they may be used as part or full payment.

Gift Voucher will be charged on the date of purchase and are valid for 12 months from issue. The value of the Gift Voucher is your choice in the following denominations of £10, £25, £50 or multiples thereof. The Gift Voucher will be allocated a code which will be redeemed at the final stage of the checkout.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by us. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers cannot be returned and voucher codes cannot be used to purchase another Gift Voucher
If the recipient does not already have an online account with our site, the recipient  will have to create an account using the email address the voucher was delivered to, this can be done  during the checkout process. The funds will then automatically appear and the option given to redeem the funds against the cost of purchases in the basket.
If the items purchased total less than the gift voucher amount the remaining funds will stay within in the allocated code to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.